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FAQs

Order Query

How to get tracking information on your delivery?

Our friendly customer services team can be reached seven days a week by email and telephone. They are always to answer any queries and take orders over the phone.

Delivery

If i order several items, will they all be delivered at the same time?

When possible, items from multiple orders will be combined into the same parcel. This helps to reduce the number of parcels sent to you, so you have less packaging material to dispose of when you receive your orders.

Returns & Refunds

When would i see my refund into my account?

A refund for a cancelled order which was originally made using a credit or debit card may take up to five days to show on your credit/bank statement but typically appears in 24-48 hours depending on your bank. Refunds to PayPal are instant and the funds are instantly removed from our account back to yours, except credit card payments which normally takes up-to 5-7 working days (depending on your bank) Please feel free to contact us for more information and service advise.

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Our friendly customer services team can be reached six days a week by email and telephone. They are open Monday – Friday 9am to 6pm and Saturday 10am to 6pm to answer any queries and take orders over the phone.

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+44 7542271509

EMAIL:

sales@uniqueglasswareonline.com

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