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Site Policy




Payment Policy

Payment methods include PayPal, Debit, Credit cards, Visa, Mastercard and more.






Payments can be made electronically by bank transfer, details will be provided on request.


Please note: Delivery times are calculated after receipt f payment has been received. Unique Glassware do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.


Customs, Duties and Taxes


UNIQUE GLASSWARE​ is not responsible for any customs and taxes applied. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.


Secure Payment

Return Policy


Items ordered from Stock:


If the item you ordered falls within the Consumer Contracts Regulations, you can return your item within 14 days of it being delivered, for a full refund (excluding the delivery charge). There is however a reasonable collection fee.

Bespoke Items*, Made to Order, Special Order or Non-stocked Items:


If the item you have ordered is not from our held stock, we would have commissioned a supplier to make the item especially for you, so therefore falls outside of the Consumer Contracts Regulations

In these circumstances, cancellations will be charged at 35% of the Total Order Value, to cover the costs borne by the company.  We will also, at our discretion, charge a reasonable collection fee (Courier collection charges).


Upon receipt of your goods and after inspection to ensure they are in perfect condition, we will process your refund as soon as possible but no later than within 14 days


For further information, please contact our Customer Services team and they will be happy to assist you, on +447542271509 or


Bespoke Items* - these are items which we do not hold in stock, which have been customised specifically for you. Typical examples are when you select a fabric or leather, wood finish, specific feet or specific dimensions

Shipping Policy

Thank you for visiting and shopping at UNIQUE GLASSWARE.


Domestic Shipping Policy


Shipment processing time:


All orders are processed within 1-3 business days. Orders can be shipped or delivered on weekends (depending on carrier policies).

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.


Shipping rates & delivery estimates


Final Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method

*My Hermes

My Hermes

*The Royal Mail

The Royal Mail


International / Others

Estimated delivery time

2-3 Business Days

1-2 Business Days

2-3 Business Days

1-2 Business Days

1-2 Business Days

2-3 Business Days

Delivery Cost







1-2 Kg

1-2 Kg

1-2 Kg

1-2 Kg

1-2 Kg

Bulk Orders

* Our Free delivery is only available for orders with delivery addresses within the UK & Scotland (Excl. Northern Ireland).

You will receive a Shipment Confirmation notification once your order has shipped containing your tracking number(s).

Data Policy




We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.


When you shop on this Website, we will ask you to input and will collect Personal Information from you. We may collect this information even if you do not register with us.


You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Unique Glassware Ltd products which are relevant to your browsing history when you visit other websites.

Related Topics

Can i pay with credit card?

Method of payment

How long does return process take?

Can i return my order?

Can i make changes to an order?

Shipping policy

Delivery charges

Our delivery partners

Data policy & customer information

Need further assistance?

We're here to help.

We will response with 24hrs That's a promise!

Call us

+44 7542271509

We are always open

Delivery Partners

Hermes Delivery Partner
Parcel Force Fast Delivery Partner
1st class Royal Mail Delivery Partner
DPD Delivery Partner
Amazon Prime Fulfilment

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